Terms & Conditions of Sale

In these Terms and Conditions "Company" means Chandlers Ford Timber Limited and "Customer" means the person or Company that purchases the goods. "Goods" means the goods specified in the Company's invoice.

These terms and conditions apply to all contracts for the sale of goods to the customer to the exclusion of any terms and conditions specified by the customer.

Payment: Our terms are strictly nett monthly account, that is to say, payment should be received on or by the last day of the month following the month of delivery. If any part of the total outstanding becomes overdue, the Company reserves the right to request payment of the whole sum outstanding.

Interest: The Company reserves the right to charge interest on overdue accounts at the rate of 4% above the Lloyds TSB Bank rate current at the time the debt fell due.

Credit Limits: Should your account go over the agreed credit limit at any time, we may request an immediate payment to give you a trading balance. At the same time we will review the account to establish whether we can grant a higher limit. If payment is not received, the account may be placed on hold with no further trading possible until the balance is reduced.

Claims: The number of pieces, bundles, and boards and their condition should be checked on arrival. Claims for shortage or damage in transit must be made at the time of delivery. Claims not applying to shortages or damage in transit will be given consideration providing they are made within 2 days of delivery.

Cancellations: Goods held in stock that have been incorrectly ordered, are no longer required, or returned without prior consultation will be liable to a re-handling charge of 15% of the value of the goods returned. Non-stock goods that have been specially machined or ordered will have to be paid for in full and are not subject to cancellation.

Credits: Bona fide claims will be dealt with within 48 hours of notification by way of a credit note, unless the goods require inspection in which case a representative of the Company will call within 5 working days.

Deliveries: We reserve the right to make delivery by instalments and render a separate invoice for each such instalment. If we exercise our right to make such a delivery, any delay in delivering or failure to deliver further instalments shall not entitle the customer to reject the contract or delivery of any other instalments, or to withhold payment in respect of any instalment previously delivered.

Lengths: Please give us as much option on length as possible. Minimum and maximum lengths are essential. If a specific length can only be produced by cutting to waste, the full length will be charged.

Liability: Goods are not tested as fit for any particular purpose. We shall not be liable for any warp. shrinking, splitting, waste or any other movement caused by temperature, humidity or any other condition. In no circumstances whatsoever shall the company's liability to the Customer arising under, out of, or in connection with the goods supplied, exceed the invoice price of the particular pieces in regard to which complaint is found to be valid.

Title to goods: The ownership of all goods remains with Chandlers Ford Timber Limited until full payment has been made. The Company reserves the right to repossess goods not paid for. The risk for goods passes to the Customer on delivery.

Notification of Changes: Customers who change their trading style or move premises should inform the Company immediately. Failure to do so may cause the account to be placed on hold with no further trade until the necessary paperwork has been completed.